Store Policies

Refunds:
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website. No returns are accepted after 14 days of receipt of purchase.

Shipping:
Footy World's standard delivery time is 7 business days. We provide two types of rush order services wherein the customer can choose to have their item dispatched from us via our overnight service or our 3 day express service.
Overnight Rush Orders placed before 9am on a given day will be dispatched the same day and arrive on the next business day if your location is within the Express Post Network. Orders placed after 9am on the overnight service will be shipped out the following day. The 3 day express service will be shipped out 3 business days following the date that the order was made.
We are not held responsible for any technical problems or freight carrier delays on deliveries of goods. Tracking numbers are provided for all purchases. Once the order has shipped we are not liable for any loss or damage of goods in transit from any transportation service such as Australia Post & Capital Transport.

Privacy:
Footy World is dedicated to keeping your details private. Our site is protected with a valid SSL certificate, issued by GeoTrust via RapidSSL. Any sensitive data entered into the site is encrypted by SSL, meaning that no third parties (hackers, etc) can view the data. Any information we collect, in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if applicable) and to personalise your shopping experience with us; that's all.